Box Office Coordinator and Marketing Associate

Box Office Duties – Provide front of line customer service and perform all duties regarding ticket sales operations:

·   Serve patrons on a one-on-one basis

·   Ensure proper delivery of tickets as requested by patrons

·   Order ticketing supplies as needed

·   Organize and perform in-house bulk mailing

·   Data entry and reporting

·   Create and update events in Theatre Manager (Mobile Symphony database) including:

    ·   Updating and creating pricing maps

    ·   Creation and implementation of sales promotions

·   Provide annual sales projection of single and membership ticket sales

·   Track box office expenses

·   Utilize database to provide box office and marketing reports that provide sales and trend analysis

·   Create mail lists, and provide additional information as requested by other departments

·   Resolve or notify IT in order to troubleshoot website ticketing issues

·   Train new employees to use database

·   Oversee and train concert weekend box office staff

·   Update Constant Contact with new patron email addresses

·   Responsible for opening and closing the ticketing services office each day

·   Provide concert day front of house customer service, including:

     ·   Resolving ticketing issues at will-call

     ·    Providing on-call assistance to box office staff

    ·   Selling memberships or merchandise when required

Marketing Duties – Collaborate with advertising agency to develop and implement marketing campaigns:

·   Assist in developing and implementing campaigns for memberships, concerts, and season

·   Maintain marketing/advertising calendar and schedule

·   Track marketing expenses and develop annual budget

·   Develop paid and organic social media campaigns for Facebook, Twitter, and Instagram

·   Keep website up to date

·   Resolve or notify IT in order to resolve website marketing issues

·   Develop and deliver marketing report at board meetings

·   Implement telemarketing campaigns

·   Send out press releases

·   Update community calendars

·   Bachelor’s Degree

·   High level of self-motivation and willingness to work hard

·   A strategic thinker and problem solver

·   Detail oriented

·   Enthusiasm for interacting with customers on a daily basis

·   Excellent phone and customer service skills

·   Understanding and appreciation for the work of the organization

·   Creative and analytical capabilities

·   Ability to learn quickly and on the job, especially with unfamiliar technology

·   Strong written and verbal skills

·   Proficiency in MAC operating systems

·   Excellent interpersonal skills and ability to work as part of a team

·   Ability to handle confidential information

·   Available for night and weekend work, as required

·   Ability to occasionally move objects weighing 20-30 pounds

·   Experience using Microsoft Word, Excel, InDesign, and Adobe Creative Suite

·   Full time

·   40 hours per week with comp time earned for off-hours events

·   Comprehensive health insurance coverage

·   Retirement plan

·   Paid vacation and sick leave

·   Compensation commensurate with experience and skills

Submit cover letter and resume to: jobs@mobilesymphony.org