Technical Resource Specialist
Imagine getting paid to positively impact the lives of more than 1.5 million people daily. Now imagine having fun while you do it. Sound interesting? That’s what it’s like to work for West Corporation’s Interactive Services Division - providing automated voice, email, text message and web communications that healthcare providers can send to their patients to support them in becoming and staying healthy. Whether it’s reminding patients to attend doctor appointments that are an important part of treatment, encouraging them to schedule cancer screening tests or motivating them to take their medications daily, West creates opportunities for healthcare providers to engage and activate patients.
West is in search of a Technical Resource Specialist to join our Client Operations team in Mobile, AL. Do you enjoy the fast-paced, continually evolving atmosphere of a growing company? Do you have the passion for serving as well as the discipline to consistently execute on a team aspiring to deliver world-class client support, treating each client as if they are your only one? Then this might be the position created just for you!
A Technical Resource Specialist facilitates issue resolution on technical client requests, using troubleshooting, analytical and problem solving skills. Responsible for thoroughly documenting client needs and expectations and case resolution outcome, and for appropriately transitioning client requests as indicated by departmental procedures.
Education
- Associates degree from an accredited college or university in Business Administration, Computer Science, Communications or related field required
- Equivalent work experience in a similar position may be substituted for educational requirements
- Bachelor's degree from an accredited college or university in Business Administration, Computer Science, Communications or related field preferred
Experience
- Minimum 2 years customer service experience in a business to business environment or technical support experience required
- Minimum 1 year of notifications systems or internal notification systems experience preferred
- Minimum 1 year experience working in the healthcare or technical industries preferred
- Minimum 1 year experience technical support/troubleshooting experience preferred
- Time spent in pursuit of an advanced degree (e.g., Junior/Senior year of a Bachelor’s, etc.) may be substituted in lieu of equivalent work experience requirements
Technical
- Intermediate knowledge of Microsoft Word, Excel and PowerPoint
Other
- Ability to use trouble-shooting and problem resolution methodologies in a short period of time while adhering to assigned business segment's policies and procedures
- Ability to maintain strong interpersonal and communication skills with both internal and external customers
- Ability to make effective decisions quickly and efficiently in a deadline-oriented environment
- Good verbal and written communications skills
- Ability to multi-task and perform in a high volume environment