Member Billing/Accounts Receivable Specialist
JOB SUMMARY: As a Country Club of Mobile Team Member, you must be friendly, outgoing and possess good communication skills. Our members and guests expect the best. As a CCM Team Member you play a major role in providing the best quality service possible. “Service with a Smile” is a key element in providing a positive experience. Your individual personality and smile should shine through; you should make every effort to use it to your advantage. You should be organized, able to think and act quickly and effectively while retaining self-composure. All CCM Team Members must at all times, be guest-sensitive and possess a sense of urgency in your timing. Successful CCM Team Members take pride in personal appearances, show dedication, display integrity and honesty in all areas of service.
Maintains exact records of member receivables. Posts and reconciles charges and payments, prepares and mails receivable statements, and resolves discrepancies. Member interaction demands a professional demeanor, articulate delivery, and accuracy.
SUMMARY OF ESSENTIAL FUNCTIONS:
1. Prepares and mails member charges/statements according to specific deadlines.
2. Collects and posts all member charges to appropriate accounts.
3. Reconciles and verifies any differences in point of sale and other departmental charges (including those which make up the monthly pro shop payments to the Director of Tennis and Director of Golf).
4. Prepares daily detailed service charge and gratuity reports for payroll.
5. Posts payments to member’s accounts.
6. Researches and resolves members’ charge and payment inquiries and discrepancies with courtesy and accuracy in a timely manner. Process any resulting adjustments.
7. Communicate with members via phone, email, mail or personally.
8. Maintains the membership database including:
- Assisting with prospective member applications and files
- The addition of new members upon Board approval
- Processing member resignations, deaths, suspensions and reinstatements
- Conversion of memberships into other member classifications
- Adding or deleting member privileges upon request
- Special billings
- Processing changes in billing address, newsletter address and other contact information
- Updating database for bond purchases and sales
9. Generate an aging analysis and review aging to ensure compliance with club rules.
10. Perform follow-up procedures on delinquent accounts.
11. Collect data and prepare monthly metrics.
12. Closes accounts receivable monthly.
13. Performs special projects on request.
14. Assist in other positions as needed.
15. Assists the Front Desk Receptionist in answering the phones.
16. Manages Office documents destruction per the document retention schedule twice per year.
17. Other duties/projects at the direction of the General Manager and/or Controller.
EDUCATION AND EXPERIENCE
- 5+ years accounts receivable and general accounting experience
- Knowledge of general accounting principles and procedures
- Knowledge of office administration and procedures
- Proficiency in relevant computer software
OTHER:
- Attention to detail and accuracy
- Information management
- Problem analysis and problem-solving skills
- Good verbal and written communication skills
- Excellent member service skills
- Discreetness
- Sense of urgency
- Stress tolerance
- Team member
- Organization skills